Thank you for making a payment to Parthivi Province Residential Cooperative Society, Sarona (“PPRC”). This refund policy describes when and how refunds may be considered for online payments made via pprcsociety.com.
1) Payments Covered
- Society maintenance charges, sinking fund, penalties/late fees, and other member dues
- One-time charges approved by the Managing Committee
2) General Rule
All payments are treated as final once successfully processed. Because these payments are for community services/obligations (not goods), refunds are generally not offered.
3) When a Refund May Be Considered
- Duplicate payment: Same invoice/period paid twice by mistake.
- Excess amount: Amount remitted exceeds the billed/approved amount.
- Technical error: Payment gateway charged but transaction not posted to your ledger.
In such cases, we will verify in our system and with the payment gateway/bank before processing any refund/adjustment.
4) Refund Method & Timeline
- Method: Refunds (where approved) are made to the original source account only. In some cases, an on-account credit/adjustment against future dues may be offered.
- Timeline: 7–15 working days after approval; bank posting times may vary.
5) How to Raise a Request
- Write to accounts@pprcsociety.com or WhatsApp/call +91 95844 49111 within 7 days of payment.
- Provide: Member name, house/plot no., payment date, amount, mode, and transaction/reference ID(s).
6) Non-Refundable Cases
- Correctly processed payments for valid dues
- Penalties/late fees levied as per society rules
- Requests raised after reconciliation/financial closure for that period
7) Contact
Note: This policy is subject to change by the Managing Committee. Any updates will be posted on this page.